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FAQ 'S


PLACING YOUR ORDER

Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO BAG on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.


How safe is it to use my Debit/Credit card or make an online payment ?

All transactions are protected by SSL (Secure Sockets Layer) . Any information you enter when transacting with Alaukik Naturals is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.


What if an item is out of stock?

If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock.


How can I track my order?

You can track your order from the ‘My Account’ section on the website to get an update on your order status.


How do I cancel my order?

If you wish to cancel your order, you can do so by sending us an email on alaukiknaturals@gmail.com.


How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order.